Shipping and Return Policy

Shipping

 

In order to process orders faster we will no longer combine shipping.

Shipping is based on the weight of your package not just a flat rate whenever you place an order. 

Arrows and rubies is not responsible for change of address or packages lost or delayed in the mail system.

When will my order ship?

Shipping times varies depending on preorder, please see the listing you have purchased to see your specific shipping time.

Ready to ship items ship within 7-10 business days.

Do you ship internationally?

Yes, rates vary. If by some chance, I cannot ship to you, I will refund your package and notify you.

Can I combine shipping?

In order to process orders faster we will no longer combine shipping.

Can I change my address?

Unfortunately due to volume of orders, we cannot accommodate changes in shipping addresses. 

Returns and Exchanges

All sales are final, since we are a small shop and sell out of our inventory we do not offer exchanges. If you would like to, there is an option to resell your garments inside the Buy/Sell/Trade Facebook group.

The only exception for returns is if there is a flaw that you notice and your garment has not been washed yet. Please email hello@arrowsandrubies.com with photos so that we can resolve your issue.